Privacy Policy

Last Updated: February 25, 2026

Ha Ride ET ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Full name, email address, phone number, profile photo
• Driver Information: Driver's license, vehicle details (model, plate number, color, seat count), vehicle documentation (libre)
• Payment Information: Payment methods and transaction history
• Profile Data: Your role (passenger/driver), ratings, and reviews
• Trip Information: Origin, destination, date, time, booking details

1.2 Information Collected Automatically

• Location Data: GPS location during trips (with your permission)
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, features used, time spent in the app
• Log Data: IP address, access times, app crashes, and errors

1.3 Information from Other Sources

• Ratings and Reviews: Feedback from other users
• Verification Data: Information used to verify driver documents and identity

2. How We Use Your Information

We use your information to:

• Provide Services: Match passengers with drivers, process bookings, facilitate payments
• Safety and Security: Verify driver credentials, monitor for fraudulent activity, investigate safety incidents
• Communication: Send booking confirmations, trip notifications, account updates, and customer support
• Improvement: Analyze usage patterns, improve app features, enhance user experience
• Legal Compliance: Comply with legal obligations, enforce our terms, protect our rights
• Customer Support: Respond to inquiries, resolve disputes, provide assistance

3. How We Share Your Information

3.1 With Other Users

When you book or offer a ride:

• Passengers see: Driver name, photo, ratings, vehicle details, phone number (during trip)
• Drivers see: Passenger name, photo, ratings, phone number (during trip)

3.2 With Service Providers

We share information with third-party service providers who help us:

• Process payments (payment processors)
• Send notifications (push notification services)
• Store data (cloud hosting providers)
• Analyze usage (analytics services)

3.3 For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal processes (court orders, subpoenas)
• Government requests
• Protection of our rights or safety of users
• Prevention of fraud or illegal activity

3.4 Business Transfers

If Ha Ride ET is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Storage and Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and monitoring
• Secure cloud infrastructure (Supabase)

4.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

5. Your Privacy Rights

5.1 Access and Update

You can access and update your personal information at any time through the app's profile settings.

5.2 Account Deletion

You have the right to delete your account and personal data:

• Go to Profile → Settings → Account
• Tap "Delete Account"
• Confirm your decision
• Your data will be permanently removed from our systems within 30 days

Note: Some information may be retained for legal or safety purposes as required by law.

5.3 Data Portability

You can request a copy of your personal data by contacting us at Kasahuensamuel@gmail.com.

5.4 Opt-Out Rights

• Marketing Communications: Unsubscribe from promotional emails at any time
• Location Services: Disable location access in your device settings (may limit functionality)
• Push Notifications: Manage notification preferences in app settings

6. Location Data

We collect location data to:

• Match passengers with nearby drivers
• Display your current location on the map
• Track trip progress in real-time
• Provide navigation assistance
• Improve route recommendations

You can control location permissions in your device settings. Disabling location services may prevent you from using certain features of the app.

7. Children's Privacy

Ha Ride ET is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. International Data Transfers

Your information may be stored and processed in countries other than Ethiopia. By using Ha Ride ET, you consent to the transfer of your information to these countries, which may have different data protection laws.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use the app
• Improve app performance
• Provide personalized content

You can manage cookie preferences through your device settings.

11. Analytics

We use analytics services to understand app usage and improve our services. These services may collect:

• Device information
• App usage statistics
• Performance metrics
• Crash reports

12. User-Generated Content

Any content you submit (reviews, ratings, photos) may be visible to other users. Please do not share sensitive personal information in public-facing content.

13. Reporting and Blocking

You can report inappropriate behavior or content through the app. We will investigate all reports and take appropriate action. You can also block specific users to prevent interaction.

14. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy in the app
• Sending an in-app notification
• Emailing registered users

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of Ha Ride ET after changes constitutes acceptance of the updated policy.

16. Your Consent

By using Ha Ride ET, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

17. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

18. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

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